You may return most new, unopened items within 30 days of delivery for a refund. Purchaser is responsible for return shipping charges. If return is from our mistake (received wrong item, etc.), there will not be any restocking charge on these returns. All Other Returns are subject to a 20% restocking fee. If you where charged shipping on your order, these shipping charges are not refundable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Replacement is also available if parts are received damaged.
Non-Returnable Items include, but are not limited to, Electrical Parts, Installed Parts, Special Order / Custom Parts, etc.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. We do not accept returns without a RMA (Return Merchandise Authorization) Number.
Free Shipping: We offer Free Shipping on orders of $100 to US Addresses. We pick the carrier and service (Usually USPS Priority Mail or UPS Ground) to provide quick shipping service and economical costs.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. If you prefer a certain carrier or service, please be sure to specify during checkout. If you need Expedited Shipping Service, Please Contact Us for a shipping quote, availability check, and to place an order.
International Orders: We ship most items available internationally. We only accept PayPal Payments on International Orders. Any International Orders received without PayPal Payment (i.e. Paid by Credit / Debit Card, etc.) will be canceled and refunded and will have to be reordered and paid with PayPal. We only ship to the Billing Address on all International Orders, no exceptions. International Shipping Service available is USPS Priority Mail International and USPS Priority Mail Express International. Expedited International Service is available to select destinations, Please Contact Us for shipping quote, availability check, and to place an order. Customers are responsible for all Customs Fees and Taxes on International Orders. In the rare occasion, an item ordered can not be shipped to your destination, we will contact you and will refund you for that item.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please Contact Us immediately if you have to cancel all or part of your order. Once Order is pulled from Inventory, there is a 20% restocking fee on all cancellations. Non-Stocking Items are subject to up to a 20% restocking charge once items are shipped from Manufacturers, if cancelled. Any Special Order Items / Custom Items are not eligible for cancellation once order is placed.